Return Policy

Cancellation

We accept order cancellations free of charge; however, a 20% cancellation fee applies if the order is cancelled more than 24 hours after placement but before shipment. Orders cannot be cancelled once the products have been shipped.

RETURN & EXCHANGE CONDITIONS

Please contact us within 30 days starting from the date you receive your order.
Return shipping fees are the responsibility of the customer.
Final sale items are not eligible for return or exchange.
Returned items must be in new condition: unused, unworn, unwashed, and unaltered in any way. Items with signs of use, makeup stains, deodorant marks, perfume scent, or any other damage may be refused.
Please do not return packages to any address shown on the parcel.

Unauthorized returns may not be refunded or exchanged.
We do not provide Freight To Collect (FTC) service for returned packages. Original and return shipping fees are non-refundable.
Once your returned package is received and inspected, we will issue your refund to the original payment method within 7-10 business days, or process your exchange order within 3 business days accordingly. Refunds usually appear in your account within 7-10 business days after processing.

Return Address: Unit 10, 13th Floor, Building 1, Digital China Technology Park, No. 7 Jinronggang 1st Road, East Lake High-tech Development Zone, Wuhan City, Hubei Province (Wuhan Area of the Pilot Free Trade Zone)

Notes

Custom-order or personalised items do not have a right to 30 days refund.
If the return is caused by the consumer, the consumer shall be held responsible.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Next, please contact your credit card company, followed by your bank; it generally takes 7-10 business days for the refund to be officially credited to your account. If you have completed all the above steps but still have not received the refund, please contact us at service@lirovah.com.

No restocking fee to be charged to the consumers for the return of a product.

If you have any other questions Please contact our Customer service at service@lirovah.com